Computers are not unbreakable, they do sometimes go wrong. Our cloud network has built in self healing features, content is spread across multiple servers and backed up daily, weekly and monthly – so if a storm does start to brew, you can rest assured we are doing everything we can to weather it.
Should you have any technical problems or require help using your web hosting account, our support helpdesk is available 24 hours and all paid web hosting packages are covered by our 24 hour support guarantee. This means you ticket will be responded to within 24 hours at the latest.
- Friendly and helpful support team
- Prompt response times, usually a matter of minutes
- 24/7 online helpdesk on redundant network
- Expert, accurate and detailed responses
- We go that extra mile to help our customers
- The control panel includes built-in tips and video demonstrations
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