Our guarantees are not simply a selling point. They are here to protect you, and to ensure our standards remain high. Our guarantees are realistic, and as such are subject to our terms of services.
- 30 Day Money Back Guarantee
You may request a full refund of your hosting fees within 30 Days if whatever reason you are dissatisfied with our services and wish to cancel. You will receive a full refund of the price paid for the hosting service you have cancelled. - 24 Hour Support Guarantee
You may request a one pound credit in the event that a technical support ticket is either not resolved or responded to within 24 hours. Limited to one ticket per day per customer. - Server Uptime Guarantee
You may request a refund of your hosting fees for the period of the downtime recorded for the server your service is hosted on. If you do so and the downtime of the server is deemed by ourselves to not have been caused by any fault of yourself, you will receive a full refund for hosting fees paid during the period the server was unavailable. - Price Freeze Guarantee
The twelve month price freeze guarantee applies only to the customers individual monthly or yearly recurring fee for shared web hosting orders. The price freeze guarantee protects you against any sudden increases in our costs.
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